Cinemacity

Contact Us

At Cinemacity, we value your feedback and inquiries. Whether you have questions about our movie listings, special events, or corporate bookings, our team is here to assist you.

For any changes to your movie ticket, please don't use the contact us form but reach out to cinema managers directly via Whatsapp.

AlQana - Abu Dhabi: 600 515000 - Whatsapp: +971 56 463 0300

Fountain Views - Dubai: 04 770 0111 - Whatsapp: +971 50 144 8400

Arabian Centre - Dubai: 04 284 5900 - Whatsapp: +971 58 236 3000

Zero6 - Sharjah: 06 527 7666 - Whatsapp: +971 58 196 9000

Rahmania - Sharjah: 600 525000 - Whatsapp: +971 58 184 8000 

For any other inquiries or comments please feel free to reach out to us through our online form.

We look forward to enhancing your Cinemacity experience!

Got Questions? We've Got Answers!

How can I connect my Fazaa/Esaad cards to my loyalty account/purchase tickets online with discount?

You will need to have your card verified by a cinema manager in any one of our locations who will then connect it to your loyalty account. 

Once this is complete, you will be able to purchase tickets online and on our app with the discount.

How do I receive the free yearly birthday ticket?

For the free yearly birthday ticket, you will need to have visited any of our locations at least twice before and have used your loyalty card at both visits for it to be valid.

Once you have reached the criteria, on your birthday the free yearly birthday ticket icon will be clickable and able to purchase the ticket for free online, the app, or at concession in any of our cinemas.

What are the different cinema experiences offered at CinemaCity?

CinemaCity offers a range of unique cinematic experiences, including our immersive IMAX theaters, luxurious VIP Class with full-recliners and dine-in service, exclusive AZUL Licensed Cinema & Bar, the unique Cinemacity Arthouse for independent films, the premium Cinemacity+ Cinema with advanced visuals and sound, and the grand Cinemacity XXL with the largest screen in Abu Dhabi.

How can I find out which experiences are available at my nearest CinemaCity location?

Simply select your preferred location from the dropdown menu on our Experiences page to see a detailed list of available cinema experiences and features specific to that venue.

Can I book tickets for a specific cinema experience online?

Yes, you can easily book tickets for any of our cinema experiences through our website. Just visit the Movies section, select your movie, choose your desired experience, and follow the booking instructions.

How do I order food to my seat?

Getting your favourite snacks and drinks delivered right to your seat is a breeze at Cinemacity, crafted for your convenience and comfort. 

  1. Simply scan the QR code at your seat to explore our menu. Choose your favourites, order, and pay with our easy mobile service – all without missing a moment of the movie.
  2. Our VIP guests can enjoy the luxury of summoning a personal waiter with just the press of a button. Sit back, relax, and let us serve you at your seat.
  3. Prefer to order ahead? Visit our kiosks before stepping into the cinema, and we’ll bring your order to you fresh and ready as soon as it’s prepared. 
What makes the Cinemacity Arthouse Cinema different?

Our Arthouse Cinema is dedicated to showcasing independent, festival-winning, and foreign language films in a sophisticated setting, offering a chic interior design and comfortable recliners for a unique movie-going experience.

What special features does the Cinemacity+ Cinema offer?

Cinemacity+ Cinema elevates your movie experience with state-of-the-art laser projection screens and Dolby ATMOS Surround sound, ensuring every film is presented in spectacular visual and audio quality.

Can I hire the Private Cinema for personal events?

Absolutely! Our Private Cinema is available for hire, perfect for parties, special events, or private viewings. Contact our events team for more information and to discuss your requirements.

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